Question 1

What are the building hours?

Accepted Answer

Monday – Friday, 7am-6pm; Saturday, 7am-2pm; Sundays CLOSED.

Question 2

Does Workstyle Spaces provide after-hours HVAC?

Accepted Answer

HVAC is not provided after business hours, but the tenant can request after-hours HVAC for an additional fee. Use the ‘Maintenance Request” subject on the Customer Center to place this request. Please see the “Building Information” video for more details.

Question 3

What times and days can I move in or out of my suite?

Accepted Answer

We prefer that tenants move in and out of the property in non-peak times of 9:30-11:30am and 2-4pm on weekday, and anytime on weekends. See the “Building Information” video for more details.

Question 4

How do I request additional keys or access cards?

Accepted Answer

Please place the request using the Customer Center. See the “Tenant Center – Placing a Request” video for more information on using the Customer Center.

Question 5

How do I place a maintenance request?

Accepted Answer

Please place the request using the Customer Center. See the “Tenant Center – Placing a Request” video for more information on using the Tenant Center.

Question 6

How do I get janitorial services to clean my suite?

Accepted Answer

If you chose to use janitorial services during your lease signing, the janitorial service should be vacuuming and emptying trash in your suite 5 nights a week. If you need to speak with the property manager or Leasing Agent regarding the janitorial service, please place a request using the Customer Center. For more information, please see the “Building Information” video.

Question 7

How do I get access to the Payment Portal?

Accepted Answer

You can access the Payment Portal from the Workstyle Spaces website’s Customer Center and click “Payment Portal”. See the “Using the Payment Portal” video for more details.

Question 8

How do I change or reset my password?

Accepted Answer

If you have forgotten your password, click on the Forgot Password link on the login screen. If you know your password and want to change it, go to the User Profile screen within the Portal. Refer to the Password section of the Customer Portal Guide for details.

Question 9

What is the advantage of using the Payment Portal?

Accepted Answer

We recommend all tenants use the Payment Portal to easily set up their account information, pay rent, and view billing statements. See the “Using the Payment Portal“ for more details.

Question 10

How can I view my Ledger?

Accepted Answer

Once logged in to the Payment Portal, click on the “My Accounts” tab which will show ledger and any current and past due charges.

Question 11

How do I print my billing statement?

Accepted Answer

Once logged in to the Payment Portal, click on the “Lease Documents” tab to view and print billing statements. This section does not contain your signed lease agreement.

Question 12

On which browser can I access the Payment Portal?

Accepted Answer

The Payment Portal can be accessed on Internet Explorer, Microsoft Edge, Google Chrome, or Mozilla Firefox. We recommend using Google Chrome or Firefox.

Question 13

What do I do if I receive error 500 when logging in?

Accepted Answer

Clear your cache and cookies using the appropriate steps indicated for your web browser. Once these are cleared, open a new browser window and try again.

Question 14

Can I access the Payment Portal from my cellphone?

Accepted Answer

You can access the Payment Portal using the browser on your smart phone. Open your web browser, click Customer Center, then click “Payment Portal”.

Question 15

Can I pay my rent with a credit card?

Accepted Answer

Yes, Workstyle Spaces accepts credit card payments in most markets. See “Using the Payment Portal” video for more information.

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